The Crafty Kitten Privacy Policy

We respect and are committed to protecting your privacy. That is why we have adopted this Privacy Policy.

Our Privacy Policy lets you know how your personal information is processed and explains data collection and use practices for the The Crafty Kitten website.

The Crafty Kitten "website" includes all Web pages, newsletters, discussion forums and lists and opt-in announcement lists owned and operated by The Crafty Kitten. By accessing our website, you are consenting to the information collection and use practices described in this Privacy Policy.

We can assure you that at no time do we rent, buy or sell mailing lists. This means with two exceptions, that we would never share or sell the data you have provided us with any other company for any purpose whatsoever.

The first exception to this is that we would, if requested provide information to the tax authorities to provide records of sales - we would only do this when legally required to do so however and it is not usual practice.

The second exception is that we provide our shipping or delivery partners with the delivery address, email and telephone number for any orders that you place with us that they are delivering. The sole purpose of doing this is to, obviously, facilitate the delivery of the order you have placed.

In the Privacy Policy below we have provided detailed information on when, how and why we collect your personal information, how and when we use it and under what very limited circumstances we would use it and also how we keep it secure.

Who we are:
Nikki Mitchell t/a The Crafty Kitten, located at 15 Gate Mews, Llanrwst, Conwy, LL26 0LB

What information are you collecting and how are you collecting it?

Do you collect IP addresses?
Every computer connected to the Internet is given a set of numbers, that serve as that computer's IP ("Internet Protocol") address. When a visitor requests a page from any Web site within our network of sites, our Web servers automatically recognize that visitor's IP address (and possibly a domain name associated with the IP address). The domain name and IP address reveal nothing personal about you other than the IP address from which you have accessed our Sites. We use this information to examine our traffic in aggregate, and to investigate misuse of our network, its users, or to cooperate with law enforcement. We do not collect and evaluate this information for specific individuals. Our Web servers do not automatically record e-mail addresses of the visitors.

What are cookies?
From time to time, we may send a "cookie" to your computer. A cookie is a small piece of data that is sent to your Internet browser from a Web server and stored on your computer's hard drive. A cookie can not read data off of your computer hard disk or read cookie files created by other Web sites. Cookies do not damage your system. We use cookies to identify which areas of our website you have visited. We may use this information to better personalise the content, banners, and promotions that you see on our Site. You can choose whether to accept cookies by changing the settings of your Internet browser. You can reset your browser to refuse all cookies, or allow your browser to show you when a cookie is being sent. If you choose not to accept these cookies, your experience at our Site and other Web sites may be diminished and some features may not work as intended.

Google Analytics

When someone visits our website: www.the-crafty-kiten.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behavior patterns. This tells us how many visitors come to the various parts of the website. The method of processing this information does not enable Google Analytics to indentify anyone and we do not permit Google to try and find out the identities of visitors to our site.

Google Analytics only provides us with generalised “quantity” information such as how people visit each page on the website and how long they stay on a page. This information allows us to keep our website relevant and appealing to all customer and visitors.

Cookie name Purpose Expires
__utma This cookie is used to determine unique visitors to our site. 2 years.
__utmb, This cookie is used to calculate the average length of time users spend on our site. 30 minutes
__utmz This cookie records information about how the page was reached (for example via a search engine result or a direct link). 6 months.

Full details on the cookies set by Google Analytics are published on the Google website here.

This website uses Google Analytics to help analyse how our visitors use the site. The tool uses "cookies," which are text files placed on your computer, to collect standard Internet log information and visitor behaviour information in an anonymous form. The cookie is used to store information, such as what time the current visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page. A different cookie is used for each website, and visitors are not tracked across multiple sites. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information may then be used to evaluate visitors' use of the website and to compile statistical reports on website activity for The Crafty Kitten.

To disable this type of cookie, some browsers will indicate when a cookie is being sent and allow you to decline cookies on a case-by-case basis. In addition to declining cookies, you can also install the Google Analytics Opt-out Add-on in your browser, which prevents Google Analytics from collecting information about your website visits.

Learn more about the Google Analytics Opt-out Browser Add-on and other Google Analytics privacy information.

We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.

What Information Of Yours Do We Store?

In order to successfully take payments and deliver your purchases it is necessary to store the following information :

 

Billing Information:

 

The name and address of the person who is paying for the products

A telephone number

An email address

The date the purchase was made

The manner or method of the payment BUT NOT your credit/debit card details, bank details or PayPal details (these are stored by Paypal and we do not have access to that information).

All the details about the products you have ordered.

The shipping method you have chosen

Any special requests that you have made about your order

 

Shipping Information:

The name and address of the person who will be receiving the products

A telephone number

An email address

Any specific instructions or comments you may have made regarding the delivery

What do we do with this information?

Billing and/or Shipping Details:

From time to time we may have to call you on the number you have provided or email you to discuss the purchases you have made. If we do not get a response to the initial phone call we will then send you a text message asking you to contact us. This could be followed up with an email if we still have not heard from you.

Text messages and emails may also be used to inform you of the delivery status of your parcel. We might call you if we have received word from our shipping partner that they are having trouble delivering your parcel

Do We Share Your Information With Anyone Other Than Our Shipping Partners?

With the exception of the tax authorities mentioned at the top of this policy we will never share your information nor will we ever sell your information to anyone. We would never sell your data data.

 

Your Rights

  1. Should you wish us to delete all your details from our system this will be done upon receipt of an email request to: gdpr@the-crafty-kitten.co.uk, although please note that we are unable to delete financial transaction information until 7 years have passed.

 

What else should I know about my privacy when online?

Our websites may contain hyperlinks to third party Web sites. We are not responsible for the privacy practices or the content of such third party Web sites. We do not share any of the individual personal information you provide us with the third parties to which we link, although we may share general, aggregate data with such third parties (for example, how many people use our website).

Please keep in mind that whenever you voluntarily disclose personal information online - for example through e-mail, discussion lists, or elsewhere - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you're online.

Your Consent To This Agreement
By using our network of websites, you consent to the collection and use of information by us as specified above. We reserve the right to modify this Policy in the future. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we would disclose it.

(Last revised 21st June 2018)